Built for how you actually work.

OnCallKit is designed around the real workflows of MSPs, IT service providers, and on-call teams.

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Managed Service Providers

Your answering service sends voicemail emails at 2am. A customer's server goes down. The backup fails again. OnCallKit routes each to the right tech, escalates if ignored, and proves response times to your clients.

  • arrow_right Voicemail-to-alert routing
  • arrow_right Client-specific escalation policies
  • arrow_right SLA compliance reporting
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Internal IT Teams

Your monitoring tools flood you with alerts. OnCallKit deduplicates the noise, routes critical issues to whoever is on call tonight, and keeps a record of every response for your ops reviews.

  • arrow_right Monitoring alert deduplication
  • arrow_right After-hours rotation schedules
  • arrow_right Manager escalation workflows
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Security Operations

Security alerts can't wait until morning. Route firewall alerts, intrusion detection warnings, and vendor security notices to a dedicated security on-call queue with aggressive escalation.

  • arrow_right Dedicated security alert queues
  • arrow_right Fast escalation policies
  • arrow_right Audit trail for compliance
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Help Desk & NOC

When the help desk closes, alerts still come in. OnCallKit bridges the gap between your ticketing system and the person who needs to respond — with context, not just a forwarded email.

  • arrow_right After-hours coverage
  • arrow_right PSA ticket linking (coming soon)
  • arrow_right VIP customer routing
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Multi-Site Operations

Managing multiple client sites or locations? Create teams per site, route alerts by client or source, and give each site its own schedule and escalation policy.

  • arrow_right Per-client routing
  • arrow_right Multi-team scheduling
  • arrow_right Cross-site reporting
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Any On-Call Team

OnCallKit isn't just for MSPs. Any team with after-hours responsibilities — facilities, healthcare IT, field services — can use it to ensure alerts reach the right person, fast.

  • arrow_right Works for any industry
  • arrow_right Simple enough for non-technical teams
  • arrow_right Scales from 3 to 100+ users

See how OnCallKit fits your team.

Start free, upgrade when you're ready.

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