Everything you need to manage on-call.
From email ingestion to mobile acknowledgement, OnCallKit covers the full lifecycle of every alert.
Email-First Alerting
MSPs live in email. Voicemail notifications, monitoring alerts, backup failures, vendor notices — they all come through email. OnCallKit turns those emails into structured, actionable alerts automatically.
- check_circle Unique inbound email address per source
- check_circle Parse sender, subject, body, and headers
- check_circle Extract customer name, callback number, severity
- check_circle Store raw email for audit and debugging
Intelligent Rules Engine
Not every email deserves to wake someone up. Define rules that match on sender, subject, body keywords, time of day, and more. Route to the right team, set severity, or suppress noise automatically.
- check_circle Regex and keyword matching
- check_circle First-match priority ordering
- check_circle Test rules against sample emails
- check_circle Suppress, ignore, or deduplicate
On-Call Schedules & Rotations
Know exactly who is responsible at any moment. Build daily, weekly, or custom rotations. Handle vacations, holidays, and last-minute swaps with overrides.
- check_circle Primary and secondary on-call
- check_circle Daily, weekly, and custom rotations
- check_circle Override and vacation coverage
- check_circle Timezone-aware calculations
- check_circle Coverage gap detection
Automatic Escalation
If an alert is ignored, OnCallKit doesn't give up. Define escalation policies with timed steps — notify the next person, then the manager, then the whole team. Every step is logged.
- check_circle Configurable delay between steps
- check_circle Sequential or all-at-once notification
- check_circle Acknowledgement stops escalation
- check_circle Full timeline audit trail
Noise Reduction That Actually Works
Your backup system sends 30 identical failure emails in an hour. Your monitoring tool fires the same alert every 5 minutes. OnCallKit groups them into a single active incident with an occurrence counter — no alert spam.
Mobile-First Response
The person on call is usually on their phone. The iPhone app is built for one-tap acknowledgement, clear severity indicators, and usability at 3am.
Accountability & Reporting
Managers need to know what happened. Every alert has a full timeline — who was notified, who acknowledged, when escalation kicked in, and how long resolution took.
- check_circle Average acknowledgement time
- check_circle Escalation rate by team
- check_circle Alert volume by source and customer
- check_circle Engineer response performance
- check_circle Complete audit trail
Ready to stop missing alerts?
Start your free trial — no credit card required.